Squirrels Snug, Pony Meadow 1, White Cross Bay near Windermere

We had difficulty with our booking, we had to chase the booking company to pay the money as it wasn't taken automatically as agreed. The caravan was fairly clean but the decking hadn't been brushed or cleaned, we had to do that ourselves so we could utilise the hot tub. The frying pan was not usable as the handle was snapped off, there was quite a few plates and bowls with chips out of them, the parasol was broken with one of the arms missing, and can we also recommend that the hot tub lid has some sort of tether attached to the handles to pull the lid back over when not in use, this was really difficult as there is no room down the sides to reach the handles.

I really enjoyed it . It was very clean and enjoyable

Units could do with a refurbish

We only had 1 problem with this excellent lodge, which was the Jacuzey outside, ... We only had 1 problem with this excellent lodge, which was the Jacuzey outside, on the first night I never had a wink of sleep because the Jacuzey was running all night this was next to the double bed's headboard, this never stopped until 7am in the morning, I called Sykes help desk in Chester who arranged for it to be turned off as we had no intention of using it, we looked for the isolator but could not find it, it turned out to be under the cover to the tale and chairs,

I had an amazing time definitely would come back the only reason why the ... I had an amazing time definitely would come back the only reason why the cleanliness isn't perfect it's because there were a few cups that needed cleaning and the outside table needed a good brush with the Broom because of the leaves and it seemed it hadn't been moved in a while but no one's perfect would definitely come back again

Excellent allround. This is our 2nd time and will stay again.

Advert for property did say view of the lake but no view at all. Property was clean and very comfortable and we really enjoyed the stay.

Lovely place and had a great stay only thing I would say is need more dishwasher ... Lovely place and had a great stay only thing I would say is need more dishwasher tablets stayed 5 nights had 3 tablets need more for longer stays but thats been picky there is a smell of drains but not too bad loved every minute and will return Thankyou

Lovely clean well appointed lodge. Great situation, only downside was the very narrow single beds only suitable for children. Andria

We stayed here before in 2018, was unaware of the new ownership in 2020 but came back to this lodge, everything was pretty much the same if not better, the hot tub is always a bonus! Would recommend this lodge to anyone looking to stay in the Lake District

This was our third stay at White Cross, but our first at Squirrels Snug and we will definitely be returning. The cabin is spacious, well stocked with everything you need and comfortable. We received the guidebook and key code well in advance meaning check in was smooth and fast. The cabin is located in a nice quiet area of the park, not too far from the waterfront. Thanks for a lovely, relaxing stay.

Good morning, the lodge was lovely and very clean, the only down fall was the ... Good morning, the lodge was lovely and very clean, the only down fall was the hot tub starting up every half an hour and with it been right next to the headboard in the main bedroom it woke you up all the time Kind regards

Fantastic lodge, very cozy, comfortable, and with everything you need. We are already looking to return again in the New Year.

We are just back from staying at Squirrels Snug, White cross bay, and would like to raise a complaint. First of all, on arrival we made a complaint as the property had a vile stale drains smell. Complaint was acknowledged and somebody was supposed to attend. This did not happen. On Saturday we had a Customer service call to say is everything resolved. We advised no, and were told somebody would be with us within 30 minutes. NOBODY yet again attended the property. Smell remained and was disgusting, we feel from the ensuite bathroom. Surely your cleaners should have reported this ? This continued all weekend, and nobody attended the property. This is not satisfactory. The accommodation has many cobwebs, the lamp in the twin room was filthy, and down the sides of the curtains also, this is not acceptable standard for a property that costs so much for 3 nights. Sunday morning we woke to no heating or hot water so could not wash, and minus 2 temperatures, After calling several numbers we eventually had a call back and an engineer was sent. He was a very nice man and did fix the problem. However late afternoon we had the same issue, although this time we did have hot water. Security came to support and then the engineer came back to make sure were okay. Also please note, there are bulbs out in the lounge, there is a shower head in the main bathroom that does not fit to anything as it is broken too. Having stayed at various lodges here over the years we were very disappointed with the lack of support, and although when we spoke to someone, they seemed helpful, it was very often not delivered on. We have always been more than satisfied with the cleanliness and never had issues. The vile smell in the lodge was still not fixed when we left this morning, and nobody attended. We spent a small fortune on candles etc to try and mask the smell. Can you please review the issues and advise feedback at your earliest convenience. For a payment of 621 for 3 nights we would expect that this to be spotless and well maintained. We would expect a stress free holiday which this certainly wasnt, and did not expect to spend so much time chasing numbers etc to try and get issues resolved. When on a Sunday morning you are all huddled around the electric fire in the lounge, freezing cold, of course it most definitely ruins your holiday, without the other issues. One additional point, you Market this property as having views across to the marina, this is NOT correct. Look forward to hearing from you.

Lovely clean lodge, has everything you need in the kitchen, very spacious & I would highly recommend

Really enjoyed our stay at Squirrels Snug very comfortable lodge would definitely recommend.

The lodge was lovely nice quality however, the shower holder in bathroom was broken, broken shelf in fridge. I am assuming if this had been reported before we arrived would have been sorted so we left a note in the lodge to make the owner aware. The main thing however, was around the hot tub which wasnt that hot and the canopy did not work so the area around the tub was very dirty which put us off using the tub as not to drag any dirt into the lodge also the outside table and chairs very dirty needed a pressure washer on the area, the facilities in the lodge ie dishes etc very nice quality and dishwasher very easy to use. Lovely curtains, Very dark in main bedroom obviously because of trees in a shaded area and property was not far from the lake which was nice.

Great place to stay close to the lake and some activities. Hot tub was amazing but had a broken brolly. Could not turn the heating down so we switched radiators off, otherwise we had a great stay. 4pm check in is too late when you have to be out for 10am.

We were really looking forward to our stay and ready for a long over due relaxing few days away! However on arrival hot tub was cold.. this was fine its was quarter past 4 so we thought itll be hot be 7730 again my partner went to check.. still cold! This continued all night so no use of the hot tub as was still 29 degrees at 10pm and thats the curfew for being out of them as well! Very disappointed with the overall experience even hairs in the bath on arrival and stained towels.

This is the 3rd time we have stayed at squirrels snug and its fabulous

Another great visit to whitecross bay squirrel snug was great lodge great ... Another great visit to whitecross bay squirrel snug was great lodge great location great hottub after day out plenty to do comfy beds well equipped lodge would recommend and as always will be returning as we love the site and location to explore the lake district

Booking was easy, straight forward and timely. All instructions were easy to follow and the accommodation was as advertised, clean and well maintained. I would definitely book to come again.

Great lodge in a lovely location. we will be back !

Loved the stay. Was advertised as having views of the marina but we couldn't see it from any window. The hot tub woke us up through the night. There was a note saying it could be turned off but we really wanted to use it. Other than those small issues the stay was brilliant. The place was very clean and the beds were really comfy. The facilities in the complex were good and the food and drinks were reasonably priced too. We paid 65 for four adults meals and 4 drinks. The TV had Netflix prime and Disney own log in used so there was a movie to watch every night. There was also a few games for you too if you wanted to play. There is plenty to do in the area. We visited Helvellyn, Lakeside motor museum as well as Coniston water which are all a short drive away. All in all a really relaxing holiday.

Lovely lodge, very well equipped, spacious with lots of storage and plentiful hot water. Hot tub was great!!! Fantastic location close to the lake, with easy access for touring around. Wifi was a bit hit and miss. Well stocked small shop on sight Had a great break.

Absolutely beautiful cabin. Clean, well looked after and very comfortable. Did not want to leave and already discussed about rebooking another stay this year.

Fantastic accommodation made for a brilliant stay. We will definitely be back again soon. Thank you so much.

Excellent property in a great location. Loved the hot tub!

The cottage was large and spacious but not completely tidy

The cottage was large and spacious but not completely tidy

The Squirrels Snug was lovely. There was no parasol over the Hot Tub and with the weather we had and the falling leaves everywhere, this made going in the hot tub more difficult.

Mould on the wall in the shower in en suite Mould on the bottom of the wall in ... Mould on the wall in the shower in en suite Mould on the bottom of the wall in main bedroom Umberella over the hot tub only had 2 weights on the feet to hold it down, it wasnt enough the wind blew it over and we had to put back together the wooden fence panels surrounding it Bed was very comfy as were the pillows Hot tub was very good for privacy Lots of cutlery which was already properly washed Overall would recommend just need some slight changes

Property fab. Only criticism is that the outside table was really dirty, not a day or two of dirt obviously hadnt been cleaned for weeks. We had nice weather and wanted to be outside so I had to do this. Even off season this should be done.

Shower bracket was broken making it difficult to use Beds were small in twin bedroom WiFi was terrible Needed an extra bin bag Lovely park and the hot tub was great.

It was our 3rd year staying in this lodge. Sofas and outdoor furniture have been replaced which is a plus. A few other areas are now looking a little worn such as the mould on the ensuite bathroom blind and bathroom walls, same bad smell in the other bathroom that was reported last time we stayed, although all minors issues we didnt report at the time as we just wanted a stay without interruption. We wont be returning as the price for same date next year has gone up 130 and now no dogs allowed, such a shame. The lodge is in a great position in the park, close to the lake for paddling , feeding the ducks, picnics and close to the Forrest for walking the dog.

Great little lodge perfect as a base the only thing I would say is that it could do with having better mattresses and more cutlery. Its cleanliness was ok not the best Ive stayed in better. Overall good to get away and the park was great for the kids.

The lodge was basic and dated. Some areas require upgrading or fixing especially the bathrooms and kitchen. We had to fix the shower head in the main bathroom and also the railings near the hot tub. Currently its not somewhere we would look to rebook. I appreciate these may seem immaterial to others but when booking a holiday things should be of a certain standard.